- Kitchens
From Showroom to Home: Q&A About the Kitchen Buying Process

If you’re considering renovating your kitchen for the first time and feel overwhelmed by the endless options available, you’re not alone. In this blog, we caught up with Andy Ward, Managing Director of Kitchen Ergonomics and winner of our Top Real Stories 2024 competition. Andy shares his expert advice on the buying and design process, including practical tips on choosing materials, budgeting and must have features!

Zola Soft-Matte – Indigo | Retailer: Kitchen Ergonomics | Real Stori: Mr & Mrs X
What’s the first step in the kitchen buying process?
The first step in the kitchen buying process is to visit a showroom, and this is important for several reasons. It allows you to see and feel the quality of various products, including countertops, cabinetry, and appliances, which helps in making informed choices. Being in the showroom gives you a clearer vision of how different elements work together and can enhance your design ideas.
Meeting the design team is equally important. Establishing a rapport with the professionals who will help you create your dream kitchen fosters trust and open communication. You can discuss your vision, ask questions, and gain insights tailored to your budget and space. Overall, a showroom visit sets a solid foundation for your kitchen project and brings you closer to realising your ideal space.
What should I bring with me when visiting a kitchen showroom?
When visiting a kitchen showroom, it’s essential to bring an open mind as well as a wish list of features you desire for your new kitchen or living space. An open mind allows you to explore different styles and ideas you may not have previously considered, while a wish list helps you stay focused on your priorities and needs.
Additionally, bring measurements of your kitchen area, as well as any photos or inspiration images that reflect your vision. This can help designers better understand your space and preferences. If you have specific appliances or materials in mind, jotting those down can also be beneficial during discussions with the design team. Being prepared will make your showroom visit more productive and enjoyable.

Zola Soft-Matte – Indigo
How does the design consultation process work?
The design consultation process typically begins with either a site visit if you have an existing space or by reviewing architectural plans if you’re starting from scratch. During this initial meeting, the designer will ask detailed questions to understand your needs, preferences, and vision for your new kitchen.
They’ll explore aspects like your cooking habits, storage requirements, and style preferences to create a tailored design that meets your lifestyle. This collaborative approach ensures that the final design not only looks great but also functions effectively for your specific needs. Throughout the consultation, you’ll have the opportunity to discuss layout options, materials, and colour schemes, allowing you to visualise how your dream kitchen will come together. This process is about aligning your ideas with the designer’s expertise to create a cohesive and practical space.
How do I decide on materials for countertops, cabinets, and flooring?
Deciding on materials for countertops, cabinets, and flooring can often be simplified during your visit to the kitchen showroom, where you’ll find a wide range of options available if they cater for all these areas. Being able to see and touch the materials firsthand makes it easier to assess their quality and visual appeal.
Many showrooms also offer virtual reality presentations that allow you to visualise how different materials will look in your space. This innovative technology helps eliminate the guesswork, enabling you to experiment with various combinations of countertops, cabinets, and flooring to find the perfect fit for your style and needs. Together, these resources empower you to make informed decisions that align with your vision for your kitchen.

Zola Soft-Matte – Indigo
Are there any must-have features to include in a new kitchen?
Must-have features in a new kitchen largely depends on the client’s individual priorities and lifestyle. However, focusing on ergonomics is essential for creating a functional and inviting space. Ergonomic design elements ensure that your kitchen is tailored to your needs, making everyday tasks more comfortable and efficient.
Key features might include counter heights that suit your needs, strategically placed storage to minimise bending and reaching, as well as a well-organised layout that facilitates movement between cooking, cleaning, and prep areas. Ultimately, incorporating elements that enhance usability, and comfort will help you create a kitchen that not only looks great but also feels great to work in.
What’s the best way to prioritise my budget during the buying process?
The best way to prioritise your budget during the buying process is to start by listing everything you want in your new kitchen. This allows you to consider all your desired features and elements. Once you have your comprehensive list, you can begin to pair back by identifying the items that are least essential.
This approach helps you see where you might be able to make cuts or adjustments to align with your budget. By starting with a complete picture, you can focus on retaining the features that are most important to you while gradually working toward a budget-friendly plan. This method also helps ensure that you don’t overlook key elements during the process.

Zola Soft-Matte – Indigo
What questions should I ask the showroom team before making decisions?
Before making decisions, it’s important to ensure that you’ve followed the process correctly, including having signed finalisation forms. If everything is in order, you may not have many outstanding questions. However, if you do have any uncertainties or specific enquiries, don’t hesitate to ask the showroom team.
Consider asking questions about materials, warranties, installation timelines, or any potential hidden costs. Additionally, clarification on care and maintenance for selected materials can be very helpful. Remember, the showroom team is there to assist you, so asking questions will ensure you’re fully informed and confident in your decisions.
How do I ensure my vision is communicated clearly to the designers?
To ensure your vision is communicated clearly to the designers, it’s helpful to bring reference images from social media or magazines that resonate with your style. These visuals provide a concrete starting point for discussions and give designers a better sense of the look and feel that you desire.
In addition to sharing images, be prepared for the designers to ask questions about your preferences, lifestyle, and needs. Engaging in this dialogue and answering their enquiries thoughtfully will help them fully understand your vision. The more open and detailed you are about what you want, the clearer the picture they will have to create a kitchen that aligns with your goals. This collaborative approach fosters an effective partnership between you and the designers, ensuring a successful outcome.

Zola Soft-Matte – Indigo
Whether you’re starting from scratch or planning to update your existing kitchen, having the right team of designers can make your vision become a reality. Book A Design Appointment with one of our independent STORI retailers across the UK & Ireland & begin your dream kitchen journey today!